Policies
Cancellation Policy
We reserve the right to cancel or reschedule course dates due to weather, lack of registration other unforeseen circumstances.
Refund Policy:
Non-attendance will result in a charge of 100% of the course cost. Substitutions are permitted prior to the start of the class.
No penalty if ten (10) days notice of cancellation is given prior to course start date.
Course Cancellation Line:
In the event of inclement weather, course registrants are reminded to call the Safety Services Nova Scotia Course Cancellation Line @ 454-9621, ext. 234. The line will be updated at 7:30 a.m. the morning of the course.
Privacy Statement
Safety Services Nova Scotia takes the privacy of our members, customers and web site visitors very seriously. Our privacy practices are guided by the model code defined in the Personal Information Protection and Electronic Documents Act (PIPEDA) defined by the Canadian federal government. For details on these important privacy rules, please visit;
http://www.privcom.gc.ca/information/guide_e.asp.
Accountability
Safety Services Nova Scotia is responsible for information under its control. As part of this accountability, Safety Services Nova Scotial has designated an individual who is responsible for compliance with this policy and applicable legislation. Any inquiry related to our privacy practices may be directed to:
Arminta Kennedy, Manager of Projects & Public Safety (902) 454-9621 kennedy@safetyservicesns.ca
Safety Services Nova Scotia is responsible for personal information in its possession or custody, including information that has been transferred to third parties for processing. When transferring or sharing information with third parties we obtain written assurance that the company is in compliance with PIPEDA and is aware and abides by this policy.
Identifying Purposes
Safety Services Nova Scotia will, in every situation where personal information is collected, ensure that the client understands why their personal information is being collected and how it will be used.
Safety Services Nova Scotia will maintain a record of where the information is used and to whom it may have been disclosed.
Online Product Service Inquiry: Personal information gathered via online web forms is limited to that required to effectively respond to inquiries regarding our products and services. It is retained only for the period of time required to respond appropriately to a request.
Online Payment: Personal information gathered online for the purposes of invoice payment by our customers is limited to required credit card and invoice data sufficient to process the payment. In the case of credit card payments, the information provided is retained by Paymentech, the credit card service provider. Credit card numbers are not viewable by Momentum IT Group employees (our technology provider) or employees of Safety Services Nova Scotia.
Consent
Safety Services Nova Scotia will obtain the informed consent of an individual concerned about the collection, use, or disclosure of that individual's personal information, except as may be required by law.
In most cases the reasons for use of the information are implied. If Safety Services Nova Scotia endeavors to use the information for reasons that are not implied by the original collection, SSNS will obtain permission from the individual to use the information.
Limiting Collection
SSNS collects only the information required to provide products and services to our members and customers. If the personal information we require is collected for a reason other than to provide products and services, consent will be obtained before or at the time the information is collected. SSNS will collect personal information only by clear, fair and lawful means.
Examples of why SSNS collects personal information include:
- General communication with members and clients
- Processing membership applications
- Recording training records
- Processing and keeping track of transactions and reporting back to members or clients
- Providing product and services requested by members or clients
- Recommending products and services that SSNS believes will be of interest and provide value to members or clients
- To comply with legal and governmental requirements
Limiting Use, Disclosure and Retention of Personal Information
Personal information will not be used or disclosed for purposes other than those for which it was collected, except with the consent of the individual or as required by law. Personal information will be retained only as long as necessary for the fulfillment of those purposes.
Accuracy
Safety Services Nova Scotia keeps personal information up to date, accurate and relevant for its intended use. Individuals may request access to the personal information we have on record in order to review and amend the information, as appropriate.
Safeguards
We take steps to safeguard personal information, regardless of the format in which it is held, including:
physical security measures such as restricted access facilities and locked filing cabinets
electronic security measures for computerized personal information such as password protection, database encryption and personal identification numbers
organizational processes such as limiting access to personal information to a selected group of individuals
contractual obligations with third parties who need access to personal information requiring them to protect and secure your personal information.
Collection and Storage
The contact information that individuals submit is saved on a web server that is maintained by Momentum IT Group. This information is maintained and secured for verification purposes.
The credit card information that individuals submit is sent directly to Paymentech and is not stored by Momentum IT Group for any purpose.
Customer Files
Paper copies of customer files are not produced.
Online Security
We manage our server environment appropriately and our firewall infrastructure is strictly adhered to. Our security practices are reviewed on a regular basis and we routinely employ current technologies to ensure that the confidentiality and privacy of personal information is not compromised.
This website uses Secure Socket Layer (SSL) and 128 bit encryption technologies to enhance security when individuals visit the secured areas of these sites. SSL is the industry standard tool for protecting and maintaining the security of message transmissions over the Internet. When an individual accesses their accounts or send information from secured sites, encryption will scramble the data into an unreadable format to inhibit unauthorized access by others.
Openness
SSNS is committed to providing understandable and easily available information about our policy and practices related to management of personal information. This policy is available at all times on our web site, www.safetyservicesns.ca under the Privacy Policy link found by clcking the "About Us" link located at the top left of every page.
Individual Access
Upon request an individual shall be informed of the existence, use, and disclosure of his or her personal information and shall be given access to that information. Individuals shall be able to challenge the accuracy and completeness of the information and have it amended as appropriate.
Challenging Compliance
Any concerns related to our client personal information handling practices shall be addressed to Arminta Kennedy, Manager of Projects & Public Safety, Safety Services Nova Scotia kennedy@safetyservicesns.ca.
Any individual making a request or challenging the accuracy of any personal information will be required to provide sufficient personal identification to Safety Services Nova Scotia as required by staff.
All challenges to the accuracy or handling of personal information must be in writing. Our privacy officer and/or appointed office personnel will fully investigate the validity of any challenge to accuracy, collect or use of information. The result of the investigation will be subsequently communicated to the complainant in writing.
SSNS will maintain a record of all requests, subsequent correspondence and actions taken as result of the challenge.
